Refund Policy
How refunds work for Pro. Last updated October 2026.
Who handles your payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds go back to the card or account you paid with.
14 days to change your mind
If you're not happy with a plan, ask for a refund within 14 days of a charge and we'll refund that charge in full. This applies to the first payment and to each monthly renewal.
Charged by mistake
If you were charged twice, charged after cancelling, or charged because of a problem on our side, we refund the whole amount, however long ago it happened.
How to ask
- Write to us from the Contact page with the email on your Ecogru account, or
- reply to the receipt Paddle emailed you.
Paddle usually returns the money within 5 to 10 business days, depending on your bank.
What happens after a refund
The refunded plan ends straight away. Your ideas, teams, files and planned ownership records stay as they are: nothing is deleted.
Cancelling instead
You can cancel a plan in one click from Account settings. You keep it until the end of the month you've paid for, and it doesn't renew.